Help Centre

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Help Centre

I'm Available for Work

I'm Available for Work

Information on how to find work on Mycare, including how to use your Mycare account

Worker general

Can I be a worker on Mycare?

Your responsibilities as a worker on Mycare

Finding the perfect roles

Applying for listings and receiving opportunities

Being ready for interviews

Negotiating pay rates

Mycare Contracts

Create a great profile

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Worker Trust & safety

Insurance for workers

Care worker challenges & how to overcome them

What if I no longer want to work with a client?

Is my personal information secure?

Visa Conditions

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Pay and Fees

Payment and Platform Fee

What if a client suggests booking care and making payments outside of Mycare to avoid paying fees?

When do I get paid?

Worker payment report

Getting paid for mileage and expenses

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Contracting - what you need to know

What does it mean to be an independent contractor?

Tax as a contractor

How to file an IR3

ACC levies

Kiwisaver payments as a contractor

Student loan repayments as a contractor

Contracting and public holidays

Using Hnry with Mycare

Your rights as an independent contractor in New Zealand

Being a GST registered worker on Mycare

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Worker Account and profile

How to verify my COVID vaccine certificate?

How to update availability and hide my profile?

How to edit your worker profile?

How do I view listings/jobs in my area?

Deleting my worker profile

Booking your visits on the client's behalf

Worker Notifications

Completing your worker profile

Managing your visits and clients

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Best Practice Guidelines

Best Practice as a worker on Mycare

Tikanga - values

Professional Boundaries as a Mycare worker

Fonofale - Pacific Island model of health

Providing quality support

Training for workers

See more