I'm Looking for Care
Information on finding help or support on Mycare, including using your Mycare account
General
Finding the perfect worker
Trust and safety
- Trust and safety at Mycare
- Insurance and protection
- How do I report inappropriate content, an incident or anything else of concern?
- Establishing boundaries and why they matter
- Personal property protection
- How do I end a contracting agreement with a worker?
- Your rights as a health consumer
- Health Information Privacy Code
- Is my personal information safe?
- What if a worker suggests booking care and making payments outside Mycare to avoid paying fees?
Account and profile
- Copy Week Function
- Add and switch user profiles
- Finding Workers on Mycare
- How can i stay logged into my account?
- Government Funded Clients - Budget Type
- Care Worker & Contract Management
- How do I let workers book their own visits?
- Visit Management
- How can I reset my password?
- How can I delete my profile?
- Managing and editing your listings
- How do I change my workers payrate?
- Client Notifications
- How to turn your browser into an app on your device
- How to invite workers to Mycare
Payments and fees
- What does Mycare cost?
- Using Government Funding on Mycare
- Pre-pay payment methods on Mycare
- Setting up Government Funding - the Government Payment Form
- Paying by credit or debit card
- Paying by bank transfer
- Understand Mycare pay & agreements
- Travel and other expenses
- When will my worker be paid?
- Do I need to pay my workers public holiday rates?
- Transaction Reports