How do I use my Individualised Funding on Mycare?

The process to use your Individualised Funding on Mycare.

1. Set Up: On the left hand menu select Profile > Payments and click 'Apply Now' for our Postpay funding option. Fill out the details to the best of your ability, and download the 'Government Payment form'.  This form needs to be emailed to your IF Host, and authorises your IF Host to transfer funds directly to your Mycare account after each expense claim period.  Note the Mycare customer team can assist you with all aspects of this setup.
2. Booking Limit: Once the form has been completed and sent back to us and your IF host, Mycare will set up your account with a 'booking limit'. This will allow you to start making your booking
3. Book your visits: When booking visits you will need to select - Home Care (HC), Personal Care (HC) or Respite (R). This will make sure your host can allocate the correct funding to your Mycare visits.
4. Fortnightly Claim: Every fortnight Monday morning, you will be sent an automated 'claim' of all visits approved in the last fortnight, that you will need to send to your IF host with your approval to pay.
   
   • This claim will include all visits that have been approved before midnight of that fortnight Sunday
   • Any Visits booked/approved after the cut-off time will be in your next claim email

5. Approved Claim: To approve the claim please follow the instructions in the body of the email, which is specific to your IF Host and how they want to receive the claim.

6. IF host pays Mycare: Your IF host will pay from your funding the amount stated on the claim directly to Mycare, allowing you to carry on booking.