---
title: What if a client suggests booking care and making payments outside of Mycare to avoid paying fees?
description: Our service fees enable us to continue to grow the Mycare community and deliver innovative technology and solutions for the benefit of clients and workers using our platform.
---

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# What if a client suggests booking care and making payments outside of Mycare to avoid paying fees?

## Our platform fees enable us to continue to grow the Mycare community and deliver innovative technology and solutions for the benefit of clients and workers using our platform.

We have made every effort to ensure our fees are reasonable for the services offered on the Mycare platform.  We receive no government funding to provide our Mycare service.

Booking care and making payments through the Mycare platform ensures there is a transparent record of all visits and payments made, and that workers get paid on time. Importantly, workers are not covered by the insurance policies arranged on their behalf by Mycare for care delivered outside the platform.

If a worker or client arranges payment outside the platform there will be no insurance cover, no support from our team, and their Mycare account will be closed or deleted. For further details see our [**Terms of Service**](https://help.mycare.co.nz/hc/en-us/articles/221992468-Terms-of-Service). 

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