Whether you're looking to reach out to a worker with a specific skill set or are open support workers applying for your role, Mycare provides a user-friendly platform for safe communication.
You must have created a job listing in order to message an independent support worker on Mycare.- Message workers through the Contact button on their profile. Note if the workers Contact button is greyed out, this means they are still in the process of completing their trust and safety vetting, so are not eligible to work yet.
- A short message inviting the worker to view the listing you have created will appear. You can use this message, create your own, or add any other information you think is important about your listing. It's a good idea not to send any contact information in this first message – decide first whether you'd like to meet the worker.
- If you have more than one listing available, select the job you'd like to send a message about from the drop-down box.
- Send the message. A message bubble will appear in the top right-hand corner of the screen to confirm that it has been sent.
- The messages you send will appear under the Messages tab at the top of the page. Click here to see your replies and send further messages.
Has someone applied for your listing?
- Just as you can view worker profiles and send messages, workers in your area can view your listings and apply if they think they have the necessary skills.
- It's important to regularly check the Messages tab when you log into Mycare and when you have a listing, as this is the first point of contact with you for those seeking work or care.
- Before replying to messages about your listing, review the worker’s profile and any attachments (such as a CV) included with their message. Do they have the necessary skills? Are they able to work the days and hours you need?
- Type your reply into the comment box and click the Post button.
- Please be courteous and reply to all workers promptly, even if you think they are not the right fit. This allows people to understand the status and move on if needed.
Keeping track
If you click on the worker tab you will see four tabs.
My Workers All workers you have created agreements with.
Applicants All workers who have applied (or you have reached out to) regarding your listing
Favourites Any workers you have pressed the favourite button on their profile
Invite workers Here you can invite someone you know to work with you. All you need is their name and email address.
