How do I end a contracting agreement with a worker?

You can cancel your agreement at any time subject to the terms of that agreement.

As your worker is an independent contractor there is no specified notice period, unless this has been discussed and agreed upon prior to contracting them.

When you want to end an agreement with a worker, please let them know. It is always helpful, if you feel comfortable, to give them feedback about why you are ending an agreement to provide services to you.

There are many reasons you may choose to end an agreement:

1. The period of support you require has ended
2. Your needs have changed 
3. You are unhappy with the quality of support they provide
4. The worker has not turned up or has not been punctual. The expectation is that a worker will give you 24 hours notice if they are unable to attend a scheduled visit

Mycare will support you in resolving any issues you encounter with a worker that require an agreement to end. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take appropriate action to address this immediately if you have concerns.

How to close a contract on the Mycare platform

1. Go to the 'Workers' tab
2. Under the worker's name select 'Contracts'
3. Select the relevant contract
4. At the bottom of the contract, select 'End Contract'