Getting paid for mileage and expenses

Some roles on Mycare will require payment for mileage or expenses. Here is a bit more on how claiming for mileage and expenses works on Mycare.

What are Mileage/Travel Expenses?

This can be for any travel you need to do for the role, such as appointments, events or running errands. In some cases, you may have an agreement with the client to pay travel expenses to and from your home, if travel to the client is some distance away.

Mileage on Mycare is paid at $1.04 per kilometre.

What are other expenses?

Expenses are those costs that you may incur when completing tasks or errands for the client, and that the client has agreed to reimburse you for.

This can include paying for groceries, picking up milk or paying for lunch, or activities while out and about providing support.

Claiming mileage and/or expenses?

• The first thing we recommend is to keep receipts and documentation of anything you are expecting to be reimbursed for. This can include taking note of your car mileage before and after the travel done for the client.

You will need to claim before submitting the visit. There you will claim in line with your receipts and documentation.

• If the amount is exactly or under what the client has selected your visit will still be able to be auto-approved.
• If it is over the agreed amount the client will have to manually accept the changes. At this point, they can ask you for receipts to understand why you claimed as you did.

What if there were unexpected mileage or expenses on a visit that were not previously discussed?

You are able to claim if unexpected mileage or expenses come up on a visit. It will be up to the client/organiser to manually add this to a visit before you submit. If the option is not coming up for you make sure to let them know to get this added.

It is especially important for these ones to keep documentation on the claim you are making.