Mycare is a self-directed platform, which means that you create a listing, get to conduct the interviews and choose the independent support contractor who you think is the best fit.
You can sign up here. You can create an organiser account for yourself and underneath that account a client account for any person you are seeking support for (or sign up with your email address and click on seeking support for myself).
Create a job listing. We have a simple tool that will guide you through creating a job listing, all the details on when and where you need support. There are free text boxes where you can write specifically what/who you are looking for, e.g., someone with a full driver's license, someone with an interest in music, etc. Personalise this as much as you want to make finding the right fit even easier. One of our lovely Customer Engagement team can call you and answer any questions you might have. They can also assist in finding potential applicants as we have new people sign up every day.
You can then get applicants for your job, the application messages will come directly to you. You can see the workers in your area, there is a button that says "Find workers" that will take you to a map that displays all of the local profiles. When you click on a profile you will be able to directly message them to see if they are interested in your job. Some people do not log in regularly so this can be a good way to reach out to people you think are well suited to the role and prompt them to apply. You can then chat via our safe online messaging with potential workers and decide who you would like to interview.
All workers on the Mycare platform are independent contractors and as such set their own rates. The average cost of an hour of support on the platform is $32 per hour (varies depending on the type of care you are looking for). There is a small Mycare service fee that is added once you start working with someone which is just 10% of the agreed hourly rate. e.g., with a rate of $32 per hour +10%, you would be paying a total of $35.20 per hour. This would be going towards things like worker police vetting, insurance and the weekly booking and payroll system.
Once you have found the right worker you book them through the platform!
