The process to use your Individualised Funding on Mycare.
Please note the below may vary slightly depending on your IF host
- Set Up: The Mycare team will send you a 'Direct Payment Authorisation Form'. This authorises your IF Host to transfer funds directly to your Mycare account after each expense claim period
- Booking Limit: Once the form has been completed and sent back to us and your IF host, Mycare will set up your account with a 'booking limit'. This will allow you to start making your booking
- Book your visits: When booking visits you will need to select - Home Care (HC), Personal Care (HC) or Respite (R). This will make sure your host can allocate the correct funding to your Mycare visits.
- Fortnightly Claim: Every fortnight Monday morning, Mycare will send you a 'claim' of your fortnightly spend that you will need to approve and send to your IF host.
- This claim will include all visits that have been approved before midnight of that fortnight Sunday
- Any Visits booked/approved after the cut-off time will be in your next claim email
5. Approved Claim: To approve the claim all you will need to do is 'reply all' and write approve in response to the email. This will be sent back to Mycare and to your IF host.
Your IF host will not pay the claim without this approval
6. IF host pays Mycare: Your IF host will pay from your funding the amount stated on the claim directly to Mycare, allowing you to carry on booking.
Disclaimer:
- Please be aware you are responsible for any payments to workers that your IF host does not pay
- Mycare does not have access to your funds and does not know your budget. Your IF host will answer any questions on your budget or their purchasing guidelines
- Mycare will remove your ability to book if claims are approved late or left unpaid