--- title: Managing your visits and clients description: You’ll be able to see all your visits at a glance and know exactly where and when you’re due next. Make sure to keep good communication with the client if visits are not as discussed/agreed on.   --- [Skip to content](https://info.mycare.co.nz/managing-your-work-and-clients#main-content) English Show submenu for translations [Submit a ticket](https://info.mycare.co.nz/kb-tickets/new?hsLang=en) ![mycare-logo@2x](https://info.mycare.co.nz/hs-fs/hubfs/images/logos/mycare-logo@2x.png?width=248&height=62&name=mycare-logo@2x.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://info.mycare.co.nz/kb-tickets/new) - Go to www.mycare.co.nz Go to www.mycare.co.nz Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.mycare.co.nz/?hsLang=en) 2. [I'm Available for Work](https://info.mycare.co.nz/im-available-for-work?hsLang=en) 3. [Worker Account and profile](https://info.mycare.co.nz/im-available-for-work?hsLang=en#worker-account-and-profile) # Managing your visits and clients ## You’ll be able to see all your visits at a glance and know exactly where and when you’re due next. If a visit does not match what was agreed, contact the organiser to clarify before the visit takes place. Your clients will book your visits through Mycare, assign activities for the day and leave any notes with the required information. ### Accepting or declining visits For all future bookings you can press 'accept' or 'decline'.  These do not trigger payments, but are to notify the client of your attendance.  If you have been in communication via other means, 'accepting' the visit on Mycare is optional, but do press 'decline' if you are not able to make it, as it will clear the visit from your and your client's calendar. ### Submitting Visits After you have completed your visit your first step is to submit it. Your dashboard will always tell you if you have visits that need submitting. ![Screenshot 2026-01-08 at 4.43.38 PM](https://info.mycare.co.nz/hs-fs/hubfs/Screenshot%202026-01-08%20at%204.43.38%20PM.png?width=670&height=221&name=Screenshot%202026-01-08%20at%204.43.38%20PM.png) Click through from the dashboard, or choose 'Visits' from the left hand menu to see all visits that need submitting. ![Screenshot 2026-01-08 at 4.45.33 PM](https://info.mycare.co.nz/hs-fs/hubfs/Screenshot%202026-01-08%20at%204.45.33%20PM.png?width=670&height=264&name=Screenshot%202026-01-08%20at%204.45.33%20PM.png) From here you can submit the visit (don't forget to add mileage or expenses if this was agreed), you can edit the visit (for example if you stayed longer than originally booked) and you can also cancel the visit if you didn't work. Please do not submit visits that you did not attend - press cancel instead to clear the visit from your and your client's calendar. At this point, you can edit times, mileage, or expenses if there are any. 1. Select 'edit' 2. **In the Visit Details screen you can edit the time of the visit, or add the mileage or expenses you incurred during the visit** 3. Option to **add a note or incident** (only add if needed) this will notify the care organiser and Mycare. 4. Select **Submit** **![Screenshot 2026-01-21 at 4.13.43 PM](https://info.mycare.co.nz/hs-fs/hubfs/Screenshot%202026-01-21%20at%204.13.43%20PM.png?width=665&height=526&name=Screenshot%202026-01-21%20at%204.13.43%20PM.png)** ### Client Approval **Auto approval**: If you have submitted the visit with no changes your visit will be auto-approved in 24 hours. **Manual approval:** If you have submitted a visit with changes to the original booking (for example you stayed 1 hour longer), then your client will have to manually approve the visit as confirmation of their agreement. Once done the visit will be added to the upcoming payroll. ### Queried Visits Clients can query visits they do not believe are correct, leaving a note for you as to why they disagree. You can either edit the changes made, cancel the visit, or resubmit with your note as to why you have made the changes. If there are disagreements on submitted visits, we first recommend having good communication between yourself and the client. Talk about that visit in person or over the phone, to ensure there was no misunderstanding. For assistance with resolution you may also contact the Mycare team at [hello@mycare.co.nz](mailto:hello@mycare.co.nz). ### Cancelling or Rescheduling Visits Here at Mycare we highly encourage good communication. Ensure you are clear with your client about any changes to visits, give an appropriate amount of notice for cancellations, and be clear on rescheduled times. Remember clients are often relying on your support, they may need time to find other carers while you are away. So be mindful when it comes to rescheduling/cancelling visits. ### Need to amend a submission? If you have submitted a visit in error, or perhaps forgotten to claim your travel or expenses, you can edit a visit while it is still awaiting auto or manual approval.  Please access the visit, edit what you need and press 'Submit' again. Once a visit has been approved, you will need to contact the Mycare team to make changes.  Please do this as soon as possible to avoid payment errors. ### Payment Mycare processes payments weekly in arrears– any visits that have been approved by midnight Monday will be included in that week's pay run. For best practice submit your visits before midnight Sunday, this ensures that they will be included in the same weeks' payrun. Payment clears to your account on Wednesday. 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