Client Notifications
The types of notifications and alerts you can get from Mycare
Notifications are automated messages sent by Mycare to inform users about activity on their account. There are many types of notifications/alerts you will get while using Mycare.
Platform Notifications
All platform notifications will appear in your account as in-app notifications (you will find them as new messages in your Chat). Any unviewed or unactioned notifications will be followed up with an email or text message - this ensures you are not overloaded with emails or texts that you have already seen in the app.
Examples of notification events:
- Visit reminders: Reminders to approve or cancel visits if needed
- Visit changes this week: An update on any last-minute changes or cancellations that affect the near future
- Payment and account updates: Inform users about payment status, credit card issues, or account changes.
- Security alerts: Alerting you to password resets, account verification, or suspicious activity.
Notifications from our Customer Team
You may receive the following types of messages from our Customer Team.
- Account support: Messages about your account and answers to any customer support requests you may have
- Updates and tips: Events, surveys, product updates, newsletters, blog articles, and information from Mycare
Our Customer Team will primarily contact you via email or phone. You are welcome to state a preferred method of communication.
You may 'Unsubscribe’ from emails from us at any time. Please note that this will unsubscribe you from any marketing-related emails. However, operational notifications, or any emails essential to the running of your account, will still be received.
To stop receiving all notifications, an account deletion will be required (please contact our Customer Team).
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