Pre-pay payment methods on Mycare
Mycare protects all workers by ensuring funds are held in an account, ready for payment once visit has been performed and approved.
A key feature of Mycare (and why workers like working with us) is we guarantee them that funds are available in their client's account, to be paid to them once a visit has been performed and approved for payment. This means that except for specific cases (such as having Government Funding for your care) we will take payment from you at the time of booking.
Payment Methods
There are two ways to pre-pay for your care on Mycare:
-
Credit or debit card (see here for more information)
- Bank transfer /manual deposit (see here for more information)
Please note that payment by credit or debit card is instant, and will happen at the time of booking. Paying by bank transfer must happen one business day before you wish to book, as our team must verify the funds reach our account and then load them to your Mycare account.
What if booked visits change, or don't go ahead?
While you prepay for your visits at the time of booking, rest assured that all money sits securely in your Mycare account until a visit has occurred and been approved for payment to the worker.
If for some reason the visit is cancelled, you will not be charged at all. The money you have paid will remain in your Mycare account, to be used for future visits (or you may contact our Customer Team at any time for a refund).
If the visit goes ahead but for less time than originally booked, again any extra paid will remain in your account. Or if the visit goes ahead for slightly longer than originally booked, you will pay fthe difference when you approve the extra time.