---
title: How do I report inappropriate content, an incident or anything else of concern?
description: Report workers, content or incedents to the Mycare team or to the clients family.
---

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# How do I report inappropriate content, an incident or anything else of concern?

## Report workers, content or incedents to the Mycare team or to the clients family.

### **Reporting a worker**

At the bottom of every worker profile is a "**Report This Profile**" link. You can use this to send a message to Mycare to let them know that you have seen inappropriate content in a profile or you have received an inappropriate message from that particular worker.

Alternatively, you can send Mycare a message directly at [hello@mycare.co.nz](mailto:hello@mycare.co.nz) or call us on 09 887 9777

### **Reporting inappropriate behaviour**

You can ask Mycare to review content or comments that you believe to be inappropriate or in breach of Mycare's [Terms of Service](https://info.mycare.co.nz/terms-of-service?hsLang=en). You can send Mycare a message directly at [hello@mycare.co.nz](mailto:hello@mycare.co.nz) or call us on 09 887 9777.

The more information you provide at the time of alerting Mycare to the inappropriate content, the easier it will be for Mycare to identify and review this content.

Please be assured that any reporting of inappropriate content is treated discreetly.

### **Reporting an incident**

When an incident occurs during a visit the worker will be asked to report this when they submit the visit. Reporting of incidents is used as a learning opportunity for workers, clients and their families/Whānau. It helps to identify where risks could be better managed or further support to manage risks is needed.

An incident is anything that may or did cause harm to the worker or client such as a fall, a client not taking their medication or a worker receiving an injury while working with a client. 

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