Travel and other expenses

Expenses are additional costs agreed between an organiser and a support worker, paid on top of the hourly rate for a visit.

When discussing the role with a worker, you may decide whether to pay mileage or other expenses. You can negotiate with the worker on whether it is needed for the role. You can also add to individual visits if needed. All travel and other expenses must be agreed upon in advance between you and the worker.

We recommend you ask your worker to keep any receipts and records of their purchases and distances travelled.

What is Mileage/Travel Expenses?

This can be for any travel a worker will need to do for the role, such as appointments, events, or running errands. In some cases, you may have agreed to pay travel expenses to and from your house. This is not compulsory, but common if you are further out of the city and your worker has to travel.

How do I pay travel expenses?

Mileage is currently paid at $1.17 per kilometre (the current IRD mileage rate).

When you book visits for your workers, you can choose whether to pay for travel expenses. You select the number of kilometres that you would like to pay for. You will be charged the amount you selected, which will be added to your Mycare wallet.

Before your worker submits the visit, they must claim how many km were travelled. If this is under or up to the amount you selected, the visit will be automatically approved within 12 hours. The exact amount claimed will be deducted from your Mycare wallet.

If it is over the amount, you will receive a notification to review the visit. If you agree to the change, you approve the visit, and you will then be charged the difference.

What are expenses?

Expenses are costs your worker may incur when completing tasks or errands for you, and you would like to reimburse them for.

This can include things like paying for groceries, picking up milk, paying for lunch, travel, or activities when they are out and about, and providing support.

How do I pay expenses?

When you book visits for your workers, you can choose whether to pay for the expenses. You select the maximum dollar amount of expenses you would like to pay. You will be charged the amount you selected, which will be added to your Mycare wallet.

Before your worker submits the visit, they must claim the expense. If this is under or up to the amount you selected, the visit will be automatically approved within 12 hours. The exact amount claimed will be deducted from your Mycare wallet.

Please note that a 5% platform fee is added to all mileage and expenses.

Individualised funding

Please note that with individualised funding, you can only claim mileage, as IF doesn’t cover costs for leisure, recreation, or personal or family expenses. Please refer to your IF host for further clarification, or discuss with the Mycare team how to pay for expenses separately.