--- title: Trust and safety at Mycare description: Our trust and safety checks on independent support workers listed on Mycare --- [Skip to content](https://info.mycare.co.nz/trust-and-safety#main-content) English Show submenu for translations [Submit a ticket](https://info.mycare.co.nz/kb-tickets/new?hsLang=en) ![mycare-logo@2x](https://info.mycare.co.nz/hs-fs/hubfs/images/logos/mycare-logo@2x.png?width=248&height=62&name=mycare-logo@2x.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://info.mycare.co.nz/kb-tickets/new) - Go to www.mycare.co.nz Go to www.mycare.co.nz Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.mycare.co.nz/?hsLang=en) 2. [I'm Looking for Care](https://info.mycare.co.nz/im-looking-for-care?hsLang=en) 3. [Trust and safety](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#trust-and-safety) # Trust and safety at Mycare ## This page explains the steps Mycare takes to support trust and safety on the platform, and what users can do to protect themselves when arranging care. Mycare is an online community that connects people seeking and offering home-based services. We take safety seriously. ### **Are the workers screened?** Mycare workers are independent support workers. Before a worker profile can be made visible on the platform, Mycare completes a set of verification checks. Trust and safety verifications include: - Verifying email, phone number and postal address. - A recent clean Criminal Record Check or NZ Police Vetting result - Checking a form of photo identification against the photo and bio details on Mycare - Visa checks for anyone without a NZ or Australian passport ### **Platform safety features** Mycare also provides the following platform features to support safe interactions: - In-platform messaging to keep contact details private until users choose to share them - A reporting function where any user can confidentially report someone of concern to Mycare for review and possible removal of their profile or job post - Safety tips and advice in our Help Centre remind all Mycare users to follow safe practices ### **Mycare Safety Tips** - Review worker profiles - Avoid sharing personal details, such as your phone number/address, with a worker early in the communication. The message thread is a secure and safe environment that allows you to ask any questions before agreeing to meet - Meet workers before making an agreement - Ask for references if you choose (Mycare does not undertake a reference check) - Prioritise workers who have worked on Mycare before - Feel free to ask our Customer Team if they have had personal experience with the support worker - [I'm Looking for Care](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#main-content) - [General](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#general) - [Finding the perfect worker](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#finding-the-perfect-worker) - [Trust and safety](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#trust-and-safety) - [Account and profile](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#account-and-profile) - [Payments and fees](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#payments-and-fees) - [Individualised Funding](https://info.mycare.co.nz/im-looking-for-care?hsLang=en#individualised-funding) - [I'm Available for Work](https://info.mycare.co.nz/im-available-for-work?hsLang=en#main-content) - [Worker general](https://info.mycare.co.nz/im-available-for-work?hsLang=en#worker-general) - [Finding the perfect roles](https://info.mycare.co.nz/im-available-for-work?hsLang=en#finding-the-perfect-roles) - [Worker Trust & safety](https://info.mycare.co.nz/im-available-for-work?hsLang=en#worker-trust-safety) - [Pay and Fees](https://info.mycare.co.nz/im-available-for-work?hsLang=en#pay-and-fees) - [Contracting - what you need to know](https://info.mycare.co.nz/im-available-for-work?hsLang=en#contracting-what-you-need-to-know) - [Worker Account and profile](https://info.mycare.co.nz/im-available-for-work?hsLang=en#worker-account-and-profile) - [Best Practice Guidelines](https://info.mycare.co.nz/im-available-for-work?hsLang=en#best-practice-guidelines) - [Policies](https://info.mycare.co.nz/policies?hsLang=en#main-content) - [Terms of Service for any use of Mycare's platform](https://info.mycare.co.nz/policies?hsLang=en#terms-of-service-for-any-use-of-mycares-platform) - [Your privacy at Mycare](https://info.mycare.co.nz/policies?hsLang=en#your-privacy-at-mycare) - [Non-discrimination commitment](https://info.mycare.co.nz/policies?hsLang=en#non-discrimination-commitment) - [About us](https://www.mycare.co.nz/about-us) - [Privacy](https://help.mycare.co.nz/hc/en-us/articles/235676327) - [Terms of Service](https://help.mycare.co.nz/hc/en-us/articles/221992468-Terms-of-Service) [![mycare\_logo](https://info.mycare.co.nz/hs-fs/hubfs/images/logos/mycare-logo@2x.png?width=248&height=62&name=mycare-logo@2x.png "mycare_logo")](https://www.mycare.co.nz/?hsLang=en) www.mycare.co.nz Copyright © 2026, Mycare