Trust and safety at Mycare
This page explains the steps Mycare takes to support trust and safety on the platform, and what users can do to protect themselves when arranging care.
Mycare is an online community that connects people seeking and offering home-based services. We take safety seriously.
Are the workers screened?
Mycare workers are independent support workers. Before a worker profile can be made visible on the platform, Mycare completes a set of verification checks.
Trust and safety verifications include:
- Verifying email, phone number and postal address.
- A clean police vetting
- Checking two forms of identification against the photo and bio details on Mycare
- Visa checks for anyone without a NZ or Australian passport
Police vetting is undertaken personally by our Mycare team to ensure they are processed correctly and have a full review of the results.
Platform safety features
Mycare also provides the following platform features to support safe interactions:
- In-platform messaging to keep contact details private until users choose to share them
- A reporting function where any user can confidentially report someone of concern to Mycare for review and possible removal of their profile or job post
- Safety tips and advice in our Info Centre remind all Mycare users to follow safe practices
Mycare Safety Tips
- Review worker profiles
- Avoid sharing personal details, such as your phone number/address, with a worker early in the communication. The message thread is a secure and safe environment that allows you to ask any questions before agreeing to meet
- Meet workers before making an agreement
- Ask for references if you choose (Mycare does not undertake a reference check)
- Prioritise workers who have worked on Mycare before
- Feel free to ask our Customer Team if they have had personal experience with the support worker