Find out more about worker payments and agreement (contract) rules.
Once I have met a care worker, can I arrange to pay them in cash?
No, it is against our terms and conditions to pay your worker outside of Mycare. Our system has been designed so payment can be held securely which gives reassurance to both workers and clients in case of any problems. The payment system is cashless which is more convenient, safer and means that payment can be made by relatives who live far away and have limited contact with the carer.
Who sets the hourly rates for workers on Mycare?
Workers set their own hourly rates and this is negotiated with the client during the booking process. As they are a contractor, workers have to cover their travel costs and other reasonable expenses.
Do I need to pay my worker's tax?
When your worker is paid through Mycare we will deduct tax and pay this to the IRD on their behalf. They can keep records of work-related expenses like travel costs and phone costs, as they may be able to claim these back at the end of the tax year.
How long can the visits be?
A visit is as long as is required by you and your family. The minimum visit length you are able to schedule at Mycare is 15 minutes.
Is there a minimum time someone can work for me?
No. You can find someone to work for you for a few hours or days or arrange an ongoing agreement. An ongoing agreement can be cancelled at any time.