Visit Management

Guidelines for cancelling or rescheduling visits, as well as adding mileage/expenses after the visit has been scheduled.

How to cancel visits?

1. Press on the affected visits which will make more information show up
2. Select Cancel
3. On the pop up select Cancel again

How to reschedule visits?

1. Press on the affected visits which will make more information show up
2. Select Reschedule
3. Edit date and time
4. Select Save

Adding mileage & expenses after the visit has been booked

1. Press on the affected visits which will make more information show up
2. Under Travel and Expenses select the blue link Add travel and other expenses
3. On the pop up add the claiming amount and select Save

Best Practice for Booking, Cancelling or Rescheduling Visits

Here at Mycare we highly encourage good communication. Ensure you are clear with your workers about any changes to their visits, give an appropriate amount of notice for cancellations, and be clear on rescheduled times.

Remember workers may have other jobs, families and arranged activities so be mindful of their other commitments when it comes to re-scheduling/cancelling visits.