---
title: When do I get paid?
description: The Mycare payroll goes out every Wednesday. The payroll includes all visits that have been submitted and approved by Monday midnight.
---

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# When do I get paid?

## The Mycare payroll goes out every Wednesday. The payroll includes all visits that have been submitted and approved by Monday midnight.

Payroll will only include visits that have been submitted (by you) and approved (24hr auto or manually by client) **by Monday midnight**

### **Why was I not paid?**

The Mycare payroll goes out each Wednesday, it will only include visits that have been submitted and approved by Midnight Monday.

**For best practice**, we recommend submitting your visits before Sunday midnight. If your visit has no changes it allows for client auto-approval to go ahead and assures it is included in the pay run.

On the flip side if your visit times or expenses need changes it allows time for clients/organisers to manually approve the visit to then be included in the pay run.

### **What happens if I submit late?**

If it is still earlier than midnight on Monday, you are able to submit and ask the client to log in and manually approve the visit.

If you both miss the payroll cut-off time, your visit will be paid out in the following week’s payroll.

### **What happens if the client books my visits late?**

If visits are not booked in a timely manner by the client/organiser and it is often affecting your pay, we recommend you discuss this with them to ensure they do this on time.

You can also recommend that you as the worker do the bookings yourself (they would then only have to approve the visit) if this works better for both of you.

### **What is pAI² Limited?**

You may have seen your Mycare payment come through from pAI2 Limited. This is the legal name of the company that runs the Mycare platform.

### **Update your payment method**

1. Go to your '**Profile**' in the left hand menu bar.
2. Under the '**Payments**' section you will be able to update your bank account, IRD number, and tax rate you would like deducted.

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