Worker Notifications
The types of notifications and alerts you can get from Mycare
There are many types of notifications/alerts you will get while using Mycare:
Platform Notifications
All platform notifications will appear in your account as an in-app notification (you will find these as a new message in your Chat). Any unviewed or unactioned notifications will be followed up by an email or text message - this ensures you are not overloaded with emails or texts where you have already seen the in-app notification.
Examples of notification events:
-
Visit reminders: Reminders to approve or cancel visits if needed
- Visit changes this week: An update on any last minute changes or cancellations that affect the near future
- Payment and account updates: Inform users about payment status, credit card issues or account changes
- Security alerts: Alerting you for password resets, account verification or suspicious activity
Notifications from our Customer Team
- Account support: Messages about your account and answers to any customer support requests you may have
- Updates and tips: Events, surveys, product updates, newsletters, blog articles and information from Mycare
Our Customer Team will primarily contact you via email or phone. You are welcome to state a preferred method of communication.
You may 'unsubscribe' from emails from us at any time. Please note this will unsubscribe you from any marketing-related emails. However operational notifications, or any emails essential to the running of your account, will still be received.
To stop receiving all notifications an account deletion will be required (please contact our Customer Team).