Paying by credit or debit card

When using a credit or debit card on Mycare, you can either upload it to your account settings or you will be prompted to load a card at the time of booking.

When do I get charged?

You will pay your visit cost at the time of booking (visits in a rolling 7-day window*), and the funds will sit in your Mycare Account until the visit has been completed, submitted and approved.

Example: if you hire a worker for 1 hour at $30 per hour you will be charged $33 ($30 plus a $3 service fee) at the time of booking. Once the visit has been completed and approved, these funds are released to both the worker ($30) and Mycare ($3). If the visit ends up being cancelled for any reason, the funds will remain in your Mycare wallet to be used for future bookings (or you can request a refund at any time).  

Note:

• *You will be charged for everything in a rolling 7-day period, this means visits within 7 days of when you are booking. For visits outside of the 7 days, they will be charged when they fall into the 7-day window.
• If a visit is cancelled for any reason, you won't be charged by the worker, and Mycare won’t charge a service fee.
• If a visit is changed, the service fee will adjust in line with the length of the visit.
• The service fee is inclusive of GST.

What is the $1 charge on my credit/debit card?

When you use your credit or debit card at Mycare your information is safe, secure and not held by us, rather it’s kept by our gateway provider Windcave. 

Windcave runs a security check for credit card payments online. So, you may see a temporary $1 authorisation on your account to check the card is valid when you register a credit card with us for the first time.

This is not a charge i.e. no money is taken from the account but the $1 authorisation may appear on your account online for 1-7 days (or longer for overseas banks) after this check has been done.

What do you do with my credit/debit card details?