Help Centre
Go to www.mycare.co.nz
Submit a ticket
Looking for Care
Looking for Care
General
Finding the perfect worker
Trust and safety
Account and profile
Payments and fees
Individualised Funding
Looking for Work
Worker general
Finding the perfect roles
Worker Trust & safety
Pay and Fees
Contracting - what you need to know
Worker Account and profile
Best Practice Guidelines
Policies
Terms of Service for any use of Mycare's platform
Your privacy at Mycare
Non-discrimination commitment
Back to home
Help Centre
Looking for Care
Looking for Care
General
Finding the perfect worker
Trust and safety
Account and profile
Payments and fees
Individualised Funding
Looking for Work
Worker general
Finding the perfect roles
Worker Trust & safety
Pay and Fees
Contracting - what you need to know
Worker Account and profile
Best Practice Guidelines
Policies
Terms of Service for any use of Mycare's platform
Your privacy at Mycare
Non-discrimination commitment
Looking for Care
Information on finding help or support on Mycare
General
What is Mycare?
What areas does Mycare cover?
Can I use my government funding on Mycare?
How to find care on Mycare?
Finding the perfect worker
What it means to work with an independent support worker
How to contact workers on Mycare
How to create a listing
Interviewing workers
Negotiating Pay Rates With Your worker
Booking your care and support
Contracts on Mycare
Approving your visits
Why has no one applied for my listing?
See more
Trust and safety
Trust and safety at Mycare
Insurance and protection
How do I report inappropriate content, an incident or anything else of concern?
Establishing boundaries and why they matter
Personal property protection
How do I end a contracting agreement with a worker?
Your rights as a health consumer
Health Information Privacy Code
Is my personal information safe?
What if a worker suggests booking care and making payments outside Mycare to avoid paying fees?
See more
Account and profile
More ways to book your care
Visit Management
How can I reset my password?
Invite a co-organiser to your Mycare account
How can I delete my profile?
Managing and editing your listings
How do I change my workers payrate?
Reviewing a worker
Notifications
How to turn your browser into an app on your device
How to invite workers to Mycare
Setting up care for more than one loved one?
See more
Payments and fees
What does Mycare cost?
Paying by credit or debit card
Paying by bank transfer
Understand Mycare pay & agreements
Travel and other expenses
When will my worker be paid?
Do I need to pay my workers public holiday rates?
Understanding Mycare Payment Reports
See more
Individualised Funding
Family Carers on Mycare
How do I use my Individualised Funding on Mycare?
